How much is the deposit for a truck move?
Answer: To lock in your date for a truck move, we require a $250 deposit, which is paid via a secure Square link.
What is your cancellation policy for a truck move?
Answer: If you cancel with more than 72 hours' notice, you'll get a full refund of your deposit. For cancellations within 72 hours of your booking, the deposit is forfeited to cover the spot we reserved for you.
What happens if you damage my belongings?
Answer: In the unlikely event of loss or damage caused by our negligence, we will make it right. Our company is fully insured with Public Liability and Transit Insurance. For minor incidents not covered by these main policies, we have a promise to compensate up to $1,000 per move, however a $250 excess applies if you wish to make a claim. Please note that items with inherent risk are not covered at all. We highly recommend you also get your own comprehensive removals insurance.
How do I makea claim forloss or damage?
Answer: You must report any loss or damage by emailing us at this email within 24 hours of the job's completion. Full payment for the service is still required on the day, regardless of any claims.
Pack Like a Pro& LabelEverything
The Tip: Use sturdy, uniform-sized boxes that can be sealed shut. Clearly label each box with the room it's destined for (e.g., "Kitchen," "Main Bedroom") and a brief description of its contents. Mark fragile boxes clearly.
Why it Helps: Well-packed boxes are stable and stackable, making loading the truck much quicker. Clear labels mean we can place boxes in the right rooms at the destination without needing to ask, which speeds up the unloading process immensely. Remember, we are not liable for damage to items in boxes you've packed yourself, so good packing protects your belongings!
Be OurGuide onthe Ground
The Tip: It's essential that you or a trusted representative be present for the whole move. You'll be the director of the show, pointing out what goes and what stays.
Why it Helps: Your presence eliminates guesswork. You can give quick answers and make decisions on the spot, which keeps the momentum going. It also ensures you can do the crucial final walkthrough to confirm nothing is missed.
Are there anyitems you won'tcover for damage?
Answer: Yes. Due to their fragile nature, we are not liable for items like self-assembly (Ikea) furniture, glass, stone bench tops, pot plants, or TVs not in their original box. We also aren't liable for items damaged inside boxes that you packed yourself.
Do I need tobe there forthe entire move?
Answer: Yes, we require you or a trusted representative to be present. Your most important job is to conduct a final walkthrough at each location before our team leaves to ensure everything has been moved correctly.
What if an item won'tfit through the doorat my new place?
Answer: Please let us know about any potential access challenges in advance! If our team arrives and determines an item cannot be moved in safely, their professional judgment is final. For everyone's safety, the item will be placed in the nearest secure alternative location, like a garage or ground-floor room.
What if I have moreitems than I initiallytold you?
Answer: No problem, we can usually handle it! However, if the job is significantly larger than described, we may need to bring in more staff or another vehicle, and the additional costs will be added to your final bill.